Philippines
CUSTOMER CARE ASSOCIATE
Industry:
IT & Telecommunications
Career level:
Mid-level
Employment type:
Full time
Job location:
Kawit, Cavite
Salary offered
Negotiable
Requirements
Education:
Bachelor's Degree
Experience:
2-5 years
Languages:
English
Driving license:
No
Job role
This role is part of the Customer Care department with the sole purpose of delivering outstanding customer experience for all our clients in an effective & timely manner. This role is a combination of both voice/telephone and processing work.
Duties and Responsibilities:
Process all customer care functions as required
Liaise with suppliers, valuers, funders, Solicitors and other 3rd parties during the loan application, settlement & post settlement process.
Handle broker/customer inquiries on an ongoing basis from post approval to settlement through to discharges
Handle post settlement client communications
Process progress drawdown for Construction files
Process post settlement variations, including product conversions & CRM
Process client request received by email or via telephone
Benefits
Medical insurance
Company background
Shadow Office Solutions is an Australian company with a branch in Kawit, Cavite who provide back-end office support and processing to foreign entities. In our quest to create a reliable back end business processing service, we looked at methods to facilitate efficient and cost effective solutions.
