Philippines
CUSTOMER SUPPORT SPECIALIST
Industry:
Retail
Career level:
Mid-level
Employment type:
Full time
Job location:
Makati City, NCR
Salary offered
Negotiable
Requirements
Education:
Bachelor's Degree
Experience:
2-5 years
Languages:
English
Driving license:
No
Job role
-Customer Support Specialist coordinates with counterpart Departments with regards to timely resolution of client complaints and concerns.
-Reports directly to Customer Support Supervisor.
-Manage incoming calls, emails and customer service inquiries.
-Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport.
-To document, coordinate and endorse all request or complaints to relevant department as needed.
-Assists in the preparation of regularly scheduled reports.
-Ensures cleanliness and good housekeeping are observe in the area.
-Prepare reports as required by department hear or superior.
-Reports any deviation or untoward incidents to superior immediately.
-Mastery of CRD processes in handling customer complaints, inquiries and other concerns.
-Coordinates directly with concerned Department for a timely and immediate resolution of customer complaints, inquiries and concerns.
-Calling and giving assistance to New Franchisees and online clients.
-Keep records of customer interactions, process custom accounts and maintain customer listings.
-To document, coordinate and endorse all request or complaints to relevant department as needed.
-Will be handling outbound calls including but not limited to updating franchisees and clients about schedules and status of concerns.
Benefits
Medical insurance
Company background
Founded in 2006, JC Worldwide Franchise Inc. was the brainchild of two young entrepreneurs Jonathan So and Carlito Macadangdang Jr. The two childhood friends recognized the market potential of food franchising and explored into its many aspects. Thus, what started out as an idea to franchise came the realization that establishing their own franchising company was the more viable path to take. JC Worldwide Franchise Inc. first launched its first brand of food stall Jo's Waffle House, which serves shakes and waffles with a variety of fillings, in May of the same year.
With the surprising growth of their pet brand, they launched several new brands after only three months, including:
Red Ninja Dimsum - which presents a variety of dimsum meals & siopao Chow-warma - which dishes out authentic Persian shawarma Burger Factory - which offers buy one take one burgers & powdered shakes.
JC Noodle House - which offers hongkong fried noodle.
To date, all the brands combined have produced close to 80 franchises nationwide. JC Worldwide is now developing new brands that will soon be introduced to the market. In addition to that, JC Worldwide has been getting recognition from different market sectors. Both Jonathan So and Carlito Macadangdang Jr. have appeared in acclaimed TV programs such as Magandang Umaga Bayan and Pangkabuhayang Swak na Swak, The Filipino Channel (TFC) and was featured in noted news weekly The Philippine Free Press and noted business magazine Entrepreneur Jan-Feb 2008 issue.
