Philippines
TRAINING MANAGER
Industry:
IT & Telecommunications
Career level:
Manager
Employment type:
Full time
Job location:
Taguig City, NCR
Salary offered
Negotiable
Requirements
Education:
Bachelor's Degree
Experience:
5-10 years
Languages:
English
Driving license:
No
Job role
• Manage the training needs at the site level
• Play the role of a training consultant and provide end to end training solution during new project transition & deployment
• Work with the agents during the Pilot phase, support them during Nesting & ensure smooth transition & safe landing of engineers to Production
• Manage a team of Technical & Soft Skills trainers
• Participate in training discussions with the client
• Conduct Technology/ Product training for new engineers as per the business requirement
• Administer Training Need Analysis (TNA) /Skill gap assessment and conduct refresher technology training for tenured engineers as per the need
• Design curriculum, Develop content, lab scenarios & case studies
• Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended
• Ensure learner satisfaction, their learning and application on the job
• Monitor, Track, Measure and Manage effectiveness of training programs
• Identify, evaluate , short list & recommend Vendors who can partner with us on emerging / futuristic technologies
• Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement
• Understand the cultural nuances of Philippines & acclimatize to the environment
Benefits
Medical insurance
Company background
CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSSCorp has been listed as a challenger for product and technical support services in its latest report.
Technology support is in our DNA. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of managing large and complex support ecosystems. From IoT, enterprise or consumer products, data centers, applications and desktops, we have built our reputation on delivering
stellar customer experiences.
