Philippines
QUALITY MANAGER
Industry:
IT & Telecommunications
Career level:
Manager
Employment type:
Full time
Job location:
Taguig City, NCR
Salary offered
Negotiable
Requirements
Education:
Bachelor's Degree
Experience:
5-10 years
Languages:
English
Driving license:
No
Job role
• Single point of contact for Quality Support of Client Account (s).
• Ensuring Implementation of Quality Standards in the account
• Building capability (process competency & problem solving)
• Design and deploy consistent improvement framework to enhance customer satisfaction
• Identify and execute business value creation projects (e.g., Lean, Six Sigma, Kaizen, replication)
• Facilitation of Metrics Management. CPMs/KPIs
• Drive/Mentor Six Sigma Green Belt projects and Lean Projects
• Providing High Quality Business analytics support to Management team
• Identifying improvement opportunities along with the respective SDLs and process Head and facilitating launch of projects around those
• Mentoring Green Belts
• Review and Ensuring rigor in all 6 sigma & Lean projects
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Ensure that all company information which includes customer information are kept confidential and secured
Benefits
Medical insurance
Company background
CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSSCorp has been listed as a challenger for product and technical support services in its latest report.
Technology support is in our DNA. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of managing large and complex support ecosystems. From IoT, enterprise or consumer products, data centers, applications and desktops, we have built our reputation on delivering
stellar customer experiences.
